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421 Unexpected failure
If you are trying to send emails and get a message like: 421, response: Unexpected failure,...
451 error while writing spool file
This message indicates that your email is not configured properly. Please double check you are...
535 Incorrect authentication data
If you have a Linux dedicated server, you can fix this problem. In root WHM, go to Email >...
550 error
This error indicates an inability to send emails. There are many reasons for a 550 error. 550...
Are you able to receive emails but not send?
If you aren't able to send this usually means one thing... your internet provider is blocking...
Are you able to send emails but not receive?
Either your domain is over quota, or your e-mail address itself is over quota. You will need...
BoxTrapper
Box Trapper returns a confirmation email to senders, who must reply before their email is...
Can I get a copy of my Email Logs?
We can provide your email logs per domain name. Please contact TITB  via phone, live chat, or...
Can I get a dedicated IP to avoid server blacklisting?
With shared and reseller hosting, there are other people using your mail server. This means that...
cgiemail
Cgiemail is a CGI program written in C for Unix. It takes input from website forms and converts...
Custom form mail
FormMail is a very popular method of emailing the contents of a form to a user. It is relatively...
Default Address, Catchall
What is the default address? It is a catchall mailbox that receives all emails written to a...
Does TITB use exim or maildir?
Exim is a mail transfer agent used on Unix-like operating systems. It is freely available under...
Does your email client suddenly claim your password is wrong, even though you have not changed any settings?
All of our shared servers have a 60 check per hour per IP address limit. If you hit this limit...
Email Attachments
WEBMAIL In cPanel webmail (Horde & SquirrelMail), this attachment limit is 50 MB. In other...
Email forwarder
Email forwarders send a copy of emails and keep an original. You can setup multiple forwarders to...
Email returned, Blacklisted or Rejected by Recipient
Note: We can only fix this if the block is against the entire server. If the block is...
Email Troubleshooting
Email Troubleshooting to get your mail working: Email Troubleshooting Make sure your user...
Entourage setup guide
Email Account Setup Guide 1) Open Entourage, go to the "Tools" menu and click on "Accounts..."...
Error : Dictionary Attack
Dictionary Attack A method often used by spammers. They send various emails or passwords to a...
Exporting and importing contacts through Webmail
Horde You can import a contact list to Horde. Go to the Address Book icon at the top and...
Extra Folders
If you are seeing extra folders in webmail which you do not want, then please unsubscribe those...
Google Apps Email Walkthrough
The first thing you need to do to start using Google Apps is sign up for it. There is a premium...
Horde and Internet Explorer 8 problems
There seems to be some issues with expanding folders and other HTML elements when trying to use...
How can I setup Fetch Mail accounts in Horde?
You may want to create folders within Horde for each Fetch Mail account. This way, you can have...
How can I setup webmail to go directly to Horde, SquirrelMail or RoundCube?
Login to the webmail program you prefer. You can get there by going to...
How do I access my spam folder?
If you've configured your cPanel hosting account to use the "Spam Box" feature of SpamAssassin,...
How do I change my sites MX record to point mail to another server or domain?
If you wish to just point it to another domain do the following: Log into your Cpanel. Click...
How do I create email accounts?
The same steps work for your primary, addon, and subdomains. To create an email account:...
How to access your email through cPanel
There are several ways to read your email. Normally, users will go to your domain...
How to add/remove an e-mail account
By default, cPanel comes with 1 primary email account. I strongly recommend not to use this...
How to change the password of an e-mail account
I recommend to change your password at least once a month. To do so, please do the following:...
How to configure an e-mail account in Outlook Express
If you have an email account set up on the server, you may want to configure Outlook or Outlook...
How to create an autoresponder
Autoresponder returns a predefined message to anyone who writes to an email address of your...
How to create/delete an E-Mail forwarder
A forwarder is important when you want a copy of an email to be sent to another e-mail address...
How to delete all emails in an account?
If you want to remove ALL messages from an email box, simply delete and recreate the email...
How to log into Webmail?
Webmail is a great feature offered by cPanel. You can access email from any PC connected to the...
How to set the catch-all E-Mail address.
Be careful when you set up a default address. This is due to possibly becoming a victim of spam....
How to set up a Mailing List in cPanel
Mass emailing: Avoid sending to multiple addresses using the CC field; everyone will see each...
How to throttle outgoing email with PHPList
This article contains specific instructions on how you can tweak the mailing list program,...
How to use Spam Assassin
There are some changes that you may notice with the new cPanel 11.25. We are posting details...
I cannot view Sent, Trash, Drafts, Junk and other folders
If your IMAP folders are missing, please subscribe to them again and they will appear. Subscribe...
I changed my MX record and I am not receiving any email at my mail server.
If you ever send mail from any site that is on the same server where your site is hosted, your...
Internal Email is not being received
If you cannot receive mail from yourself (say, from a form, or from a subaccount), but can...
KMail setup guide
Go to Settings and click Configure KMail... Click Identity and add your name (anything you like)...
Mac Mail Setup
Open up Mail.app and press Command+Comma to invoke the Preferences window. Switch to the...
Mailman mailing list
We do not recommend using the Mailing List tool in cPanel (Mailman), because that tool cannot...
Missing folders after converting to maildir
If you come from a host who does not use maildir, we must convert your email. Once the...
Outlook / Eudora / Thunderbird / Mac Email / Phone Client Settings
Outlook 2010 is exactly the same as other versions of Outlook, but finding the settings is...
Outlook Error codes
Outlook Express messages IMAP and POP3 An unknown error has occurred. Subject 'test', Account:...
Outlook Malfunctioning
If a message is stuck in the Outbox, please go to File and choose Work Offline. Close outlook and...
POP vs IMAP
IMAP4 is an especially convenient method of delivery for those who use multiple computers and...
POP3 or IMAP with SSL
You must replace your normal mail.domain.com with the secure server name. Please read the...
Problems with spoof, SPF
Notice: Hosttitb automatically creates an SPF record for all shared and reseller customers. If...
Secure Webmail
To access secure webmail, you can use https://(domain.com):2096 or https://(serverIP):2096...
Setting Up Email for the Apple iPhone and iPad
Although most email settings are identical, the iPhone requires a special setting for the...
Setting Up Email for the Blackberry
You can definitely set up your Blackberry to use email. To get to the email setup site:...
SMTP settings
SMTP settings ar simply your Outgoing Mail Server settings. Learn more in our guide to setup...
SMTP timeouts on localhost
Trying to use sendmail with a script? Many of our customers use Joomla, and there is an option...
Sorry I can't send to some1@gmail.com. Is some1@gmail.com on this server?
The solution is for the owner to code the script to use a local email to receive all the posts....
Steps to making a form on your website where people can email you information (formmail)
If you want to update your existing email form, simply copy the first FORM tag, and paste it...
Teach Horde to use the Trash can
Go to your inbox, click Options at the top. Choose "Deleting and Moving Messages" (in the...
Too many SMTP connections?
We limit 25 concurrent connections per your IP address. If you are getting this error, then too...
Webmail programs
Hosttitb offers you a choice in webmail programs. You can pick whichever one you are most...
What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server, put : mail.yourdomain.com If mail.yourdomain.com is...
What is my IMAP path prefix?
The correct code is INBOX (all caps).
What will happen to my undeliverable emails?
Email server unavailable for delivery. If the receiving server, domain, or mailbox name does...
Where do I go to check my emails using my browser?
Where do I go to check my emails using my browser? To check your email using your web browser,...
Why do I get an AJAX Failure error in the email section of cpanel?
In a recent update, cPanel integrated AJAX scripting into the control panel. You may notice...
Why does my webmail show Internal Server Error User username is over quota cpsrvd?
If you see an error that looks like this: When you log into webmail, it can be caused by...
Why won't my email address work - pop client?
Make sure your user name and password is all lowercase. Make sure you have created the email...

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